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The Management Mastery Series

Empowering Current and Aspiring Leaders to Excel in People Management

Promoting people into manager positions prematurely can be catastrophic to your business

Imagine if your new managers could...

Address conflicts and toxic behavior quickly and effectively without playing favorites or creating more drama

Give consistent and unbiased feedback that motivated and inspired innovation and commitment

Delegate workloads appropriately for employee development where they are stretched to achieve their potential

Effectively communicate expectations and goals in a collaborative manner where employees feel valued

Managers have the desire and drive to be exceptional leaders. But not every manager knows instinctively how to manage people. The Management Mastery Series gives prospective and new managers the tools and support to deliver consistent results with confidence. 

Enhance your leadership toolkit with these courses:

Session #1

Setting Expectations and Goals that Motivate​

Topics to be covered:

  • Setting expectations during onboarding or evaluations

  • Importance of stretch and learning goals

  • Cascading goals driven by business vision & mission

  • SMART goals

  • Setting up the conversation

Session #4

Determining the Priorities for Yourself and Your People

Topics to be covered:

  • How to gain time in your day by using the 80/20 rule

  • Prioritizing to be effective as well as efficient

  • Analyzing your daily activities to determine productivity drains and focus areas

  • Learn how to determine which of your employees needs the majority of your attention and why

Session #2

Assigning and Delegating Work Effectively

Topics to be covered:

  • The 3 approaches to assigning work

  • How to delegate work with the appropriate level of autonomy

  • When to assign tasks vs. when to delegate

  • How to monitor, instruct, and troubleshoot when needed

Session #5

Resolving and Preventing Conflict before it Escalates

Topics to be covered:

  • Identifying productive vs. destructive conflict

  • Most common causes of conflict and how to avoid them

  • When to seek help from within the team and from outside the team

  • How to be proactive by creating a collaborative team culture

  • Understanding how and when to utilize different resolution models

Session #3

Providing Feedback with a Coach Approach

Topics to be covered:

  • What is a "coach approach" and how does it help managers?

  • How to use coaching when giving feedback

  • How to provide effective feedback in real time

  • When and how to give informal and formal feedback

Session #6

How to Deal with Those Tricky Situations

Topics to be covered:

  • What to do when you've been promoted from within a team

  • What to do when you're leading a new team

  • What to do when you're leading an established team

  • Any topics brought up during the series that are of importance to the group

  • A Supervisor Survival Guide

The Management Mastery Series gives you the critical skills needed to succeed as a people manager.

Enhanced leadership skills and EQ

Participants will significantly improve their leadership abilities, learning to lead with confidence, empathy, and effectiveness.

Improved communication & conflict resolution

Participants are empowered to build stronger relationships within their teams, enhance workplace harmony, and navigate challenging conversations with ease

Increased team productivity and engagement

Participants apply new skills to create an environment where team members are empowered to take initiative and contribute to their fullest potential.


Facilitated by Vicki Terrill,
Facilitator, Coach, and Trainer

As a certified coach and career practitioner, I excel in transforming managers into leaders who inspire and achieve. My workshops are dynamic, rooted in my background as a high school teacher and focused on real-world skills like effective delegation, conflict resolution, and motivational feedback. I empower leaders to build collaborative, high-performing teams that embrace challenges and drive success. Let's unlock the full potential of your managers, turning everyday work into a fulfilling mission.

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Management Mastery Series Options

Individual Sessions
( 1 Session/month)

  • 2.5 hour virtual session

  • Pre-session challenge survey

  • Interactive environment

  • Problem-solving mastermind

  • Customized Action Plan

  • Bonus: Networking opportunity

Next Session:

Setting Expectations and Goals that Motivate

March 19, 2024

2:30 - 5:00pm (virtual)

Register Here


Total Mastery Series
6 Sessions (One/month)

  • All 6 Management Mastery Sessions

    • #1 Setting Expectations​

    • #2 Delegation Strategies

    • #3 Providing Feedback

    • #4 Managing Your Time

    • #5 Resolving Conflict

    • #6 Special Situations

  • Reminder emails weekly​

  • Resource list for further development

  • Recorded sessions available for review 


Total Mastery Series Bundle

Along with the full 6-session

series, you will get...

One group coaching monthly to enhance retention and discuss issues ($1,200 value)

Private community to post wins and goals weekly ($49 value)




Zero-Risk Guarantee:

If you’re unsatisfied (for any reason), email me for a 100% refund within 14 days of your purchase.

Training can sometimes be hard to implement on your own. That's why we created the The Total Master Series Bundle.


The Bundle empowers participants to confidently implement skills learned by providing accountability, a sounding board for workplace-specific issues, and a network of other managers for support and connection.


CEUs available!

CEUs are now available through a partnership with Howard College.

If interested, contact us for more information.

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I'm interested in learning more. 

Which best describes you?
What would you be interested in discussing?

Thanks! I will get back to you ASAP!

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